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I cashed in, but I entered the wrong email. What do I do?

  • langconvert.admindashboard.lastcreatedon Nov 05, 2025
  • 516
0 0
Sorry to hear that! It would be best if you reach out to the wrong receiver of the funds to ask for the money back.

We'll do our best if this doesn't work, but please note that based on policy, we will only be able to accommodate wrong cash-in reversal requests if the receiver is not a DroppCash user, or if only one digit is wrong and the wrong receiver has not used or withdrawn the money.

Please submit a ticket and include the following details:

  • DroppCash Email address
  • Correct Recipient Email address
  • Wrong Recipient Email address
  • Amount
  • Date and Time of Transaction
  • Transaction ID
  • Picture of Receipt (if applicable)

A DroppCash representative will get back to you within 24 business hours after you have sent your inquiry. 
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